The Good Neighbor Podcast recently featured Matthew Kozak, owner of All Pro Cleaning Services, who shared fascinating insights into the professional cleaning industry. What began as a father-son venture in 2019 has grown into an impressive operation with over 250 cleaning crews serving the Alpharetta Milton area. Their journey started with an unexpected pivot – initially planning to launch a barber chain, COVID-19 forced them to rethink their business model entirely. This ability to adapt quickly positioned them perfectly to meet the sudden increased demand for professional sanitization services during the pandemic.

All Pro Cleaning Services stands out in the market through their comprehensive approach to cleaning. They handle everything from residential cleaning to commercial services, carpet cleaning, kitchen cleaning, and specialized sanitization. The only service they don't currently offer is lawn care. Their commitment to detail and consistency is evident in their rigorous training program, which typically spans one to two weeks for new team members. This training covers proper chemical usage, specialized equipment operation, and service protocols that ensure high-quality results across all properties they service.

Quality control remains at the forefront of their operation. For commercial clients, All Pro provides nightly photographic documentation of completed work, allowing property managers and business owners to verify service quality remotely. They conduct regular client check-ins to ensure satisfaction and maintain open communication channels for feedback. This commitment to transparency builds trust with clients and provides accountability for their cleaning teams. When occasional issues arise, they respond with solutions like discounted services or adjusted billing to maintain client relationships.

Technology plays a crucial role in All Pro's superior cleaning results. They utilize electro mops and scrubbers that go beyond traditional cleaning methods to extract deeply embedded dirt from floors and tiles. During the pandemic, they deployed electrostatic sprayers – specialized equipment that applies disinfectant evenly across surfaces to neutralize COVID-19 pathogens. These advanced tools allowed them to help essential businesses like Chick-fil-A and McDonald's remain operational during lockdowns by creating safe environments for employees.

The customization of their services distinguishes All Pro from competitors. For residential clients, they offer tailored cleaning packages based on home size, number of bedrooms and bathrooms, and frequency preferences. Commercial clients receive personalized cleaning plans developed after thorough site walkthroughs and need assessments. This bespoke approach ensures that clients only pay for the specific services they require, whether they're medical facilities requiring stringent sanitization or restaurants needing specialized floor treatments.

Matthew shared a particularly telling example of their expertise when describing a situation with a ramen restaurant in Duluth. A competitor had incorrectly quoted the business for wax stripping services on floors that had no wax coating – a mistake that would have caused thousands in damages had it proceeded. All Pro's specialists correctly identified the actual needs and provided the appropriate waxing service instead. This story highlights the importance of working with knowledgeable professionals who understand the science behind cleaning rather than those who might apply one-size-fits-all approaches.

Learn more: https://allprocleaningsystems.com/

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